Track & Returns

Returning your parcel

For change-of-mind returns, you arrange and pay for postage directly with your chosen carrier. We will provide the return address and packing instructions.

1. Register your return through your account or notify us by email.
2. Once you have the return address, buy postage from Royal Mail or another carrier of your choice.
3. Pack your items securely, include your order number and keep your proof of postage.

Buy UK return postage

Opens Royal Mail in a new tab. Enter the return address from our email when booking. The carrier will show its available services and prices.

Return window and costs

Notify us within 14 days after the day you receive your order. For orders delivered in separate parcels, this runs from receipt of the final parcel. Send the goods back within a further 14 days of notifying us.

You pay the carrier directly for change-of-mind return postage. VonJon does not charge a separate return-label, return-processing or restocking fee.

Read our full Delivery & Returns policy .

Need help with your order?

For faulty, damaged or incorrectly supplied items, email contact@shopvonjon.com with your order number and details of the issue. VonJon pays reasonable return costs for these items.

You can also notify us of a cancellation by email, including before dispatch or if you cannot access your account. Your statutory cancellation rights do not depend on return approval.