Privacy Notice

VonJon Limited, registered in England and Wales under company number 15398522. 

This notice explains how VonJon collects and uses personal information when people visit shopvonjon.com, create an account, join a mailing list or rewards programme, contact us, place an order or otherwise interact with us. Effective 30 October 2026

1. Controller and contact details

VonJon Limited, registered in England and Wales under company number 15398522. 

VonJon Limited is the controller of the personal information covered by this notice. Privacy enquiries and rights requests: contact@shopvonjon.com.

2. Information we collect

·       Identity and contact information, including name, billing and delivery address, email address and telephone number.

·       Order and transaction information, including products purchased, prices, discounts, delivery status, returns and communications. Payment-card details are processed by payment providers; VonJon receives limited payment and transaction information.

·       Account, preference and rewards information, including login details, saved preferences, marketing choices and rewards activity where those features are enabled.

·       Device and usage information, including IP address, browser, device identifiers, pages viewed, referring source and interactions with the website, subject to cookie choices.

·       Customer-service content, including emails, messages, complaints, reviews and information supplied in connection with an enquiry or return.

·       Fraud, security and compliance information, including indicators generated when verifying payments, preventing abuse or complying with legal obligations.

3. How and why we use information

 

Where we rely on legitimate interests, those interests include operating and improving the store, preventing fraud, protecting legal rights and communicating effectively with customers. We balance those interests against individual rights and expectations.

4. Where information comes from

We obtain information directly from customers, from their use of the website, and from service providers involved in payments, fraud prevention, delivery, analytics, advertising and customer support. We may also receive information from publicly available sources where lawful.

5. Sharing information

We share information only where necessary with categories of recipients including Shopify and website-hosting providers; payment processors; delivery and fulfilment providers; customer-service, email and rewards providers; analytics and advertising providers used with appropriate consent; professional advisers, insurers and auditors; fraud-prevention providers; and public authorities where required by law.

Service providers may use information only under their own lawful role or under contractual instructions from VonJon. We do not sell personal information for money.

6. International transfers

Some providers may process personal information outside the United Kingdom. Where UK data-protection law restricts a transfer, we use an applicable UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard. Information about applicable safeguards may be requested using the contact above.

7. Retention

·       Order, payment and tax records: generally six years after the end of the relevant financial year, subject to legal and accounting requirements.

·       Customer-service and complaint records: normally up to six years after resolution where needed for legal claims; routine enquiries may be deleted earlier.

·       Account information: while the account remains active and for a limited period afterwards for closure, fraud prevention and legal claims.

·       Marketing records: until consent is withdrawn or the person opts out; suppression records are retained as necessary to respect the opt-out.

·       Cookie and analytics information: for the periods shown in Cookie Preferences and the Cookie Policy.

·       Security logs: only for the period reasonably required for security, investigation and legal compliance.

We may retain information longer where required by law, a dispute, fraud investigation or legal claim, and may retain anonymised information that no longer identifies an individual.

8. Marketing

Every marketing email includes an unsubscribe method. Marketing consent can also be withdrawn by contacting contact@shopvonjon.com. Service messages concerning an order or account are not marketing and may still be sent where necessary.

9. Cookies and similar technologies

We use essential technologies to operate the store and, with consent, may use analytics, functionality and advertising technologies. Details and controls are provided in our Cookie Policy and Cookie Preferences tool.

10. Individual rights

Depending on the circumstances, individuals may request access, correction, deletion, restriction or portability of their information; object to processing based on legitimate interests; object to direct marketing; and withdraw consent at any time. Rights are subject to legal conditions and exceptions.

Send a request to contact@shopvonjon.com. We may need information to verify identity. There is normally no fee, and we normally respond within one month unless the law permits an extension.

11. Automated decisions

Payment and fraud-prevention providers may generate risk indicators or automated recommendations. VonJon does not intentionally make solely automated decisions that produce legal or similarly significant effects unless this is necessary to enter into or perform a contract, authorised by law, or based on explicit consent, with required safeguards.

12. Complaints

Raise concerns first with VonJon at contact@shopvonjon.com. Individuals also have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

13. Changes to this notice

We may update this notice when our services, providers or legal obligations change. Material changes will be communicated where appropriate.