Shipping policy

Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays: Please note that there may be delays beyond our control, such as those caused by the shipping carrier or customs clearance, especially during peak seasons.

Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected.
Estimated Delivery Times:
- Standard Shipping: Typically 5-7 business days
- Expedited Shipping: Typically 2-4 business days
- Overnight Shipping: Typically 1-2 business days
Delivery times are estimates and may vary depending on your location and other factors. We are not responsible for delays caused by the shipping carrier.

Availability: We offer international shipping to select countries. Shipping costs and delivery times for international orders vary based on the destination.
Customs, Duties, and Taxes: Vonjon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Delays: International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the shipping carrier for assistance.

PO Boxes: We do not ship to PO boxes. Please provide a physical address during checkout.
Shipping to Multiple Addresses: If you would like to ship items to multiple addresses, please place separate orders for each address.

Damaged Items: If your order arrives damaged, please contact us immediately at [your contact email] with your order number and a photo of the item’s condition. We will work with you to resolve the issue.
Incorrect Shipping Information: If you provide incorrect shipping information and the order is returned to us, you will be responsible for any additional shipping charges to reship the order.