Refund policy

At vonjon, your satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Returns

Eligibility:

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Several types of goods are exempt from being returned, such as personalized or custom-made items.

Process:

  • To initiate a return, please contact our customer service team at [your contact email]. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Please include your receipt or proof of purchase with the returned item.

2. Refunds

Once your return is received and inspected:

  • We will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [your contact email].

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email] and send your item to: [Your return address].

4. Shipping

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Sale Items

  • Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded